FREQUENTLY ASKED QUESTIONS
What is OYE?
OYE is a same-day lifestyle delivery brand serving the Washington, DC, Maryland, and Virginia (DMV) area, alongside nationwide and international shipping. We offer a curated selection of fashion, home goods, and lifestyle essentials — designed and sourced with quality, versatility, and everyday life in mind.
1. What makes OYE unique?
At OYE, we pride ourselves on quality, versatility, and speed. We bring together thoughtfully sourced fashion and lifestyle products with same-day shipping nationwide and delivery across select DMV area — something no other local retailer currently offers. Whether you need an outfit for tonight or a home essential you forgot to order in time, OYE gets it to you fast.
2. Do you offer same-day delivery? How does the DMV cutoff time work?
Yes. Customers in select DMV area can get same-day delivery on items marked DMV Fast Delivery Eligible.
- Orders placed before 12:00 PM ET typically qualify for same-day delivery.
- Orders placed after 12:00 PM ET will generally be delivered the next business day.
- Same-day availability depends on your delivery zip code and current order volume — eligibility is confirmed at checkout.
To ensure we can accommodate same-day delivery to your doorstep, please take a moment to check your ZIP code before adding to your cart
3. What types of products do you offer?
We offer a diverse range of fashion, home, and lifestyle products for men, women, and children — including tops, dresses, pants, outerwear, accessories, and home goods. Our selection spans a variety of fabrics and styles, with new categories added regularly as we continue to grow.
4. Do you still carry African print designs?
Yes. While OYE has expanded well beyond our original African print roots, we still offer a curated selection of authentic African-inspired prints alongside our broader fashion and lifestyle assortment.
5. Do you offer international shipping?
Yes, OYE offers Int'l shipping to Canada and UK. Shipping costs and delivery times vary by destination and are calculated at checkout. International customers are responsible for any customs duties, taxes, or import fees required by their country. Please refer to our Shipping Policy for full details.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of purchase for a refund or exchange, provided the item is unused, unworn, and in its original condition with tags attached. Please refer to our Return & Exchange Policy for full details.
7. How can I contact customer support?
Our customer support team is happy to help with any questions, concerns, or feedback. You can reach us at sales@shopoye.co or through the contact form on our website. We strive to respond to all inquiries promptly.
8. Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk ordering for businesses, organizations, and events. Please contact our sales team at support@shopoye.co for pricing and details.
9. Can I request a custom design or personalized garment?
Yes, we offer custom design and personalization services for special occasions, events, or personal preferences. Please contact our design team to discuss your ideas and requirements.
At OYE, we're dedicated to providing exceptional products, service, and a seamless shopping experience. If you have any additional questions not covered here, please don't hesitate to reach out.
