Returns and Exchanges

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase from OYE. If for any reason you are not satisfied, we gladly accept returns within 30 days of the purchase date, provided the item is unused, unworn, and in its original condition with all tags attached.

How to Initiate a Return

To initiate a return, please contact our customer service team at support@shopoye.co to obtain a Return Authorization number (RA#). Returns without an RA# will not be accepted.

Return Policy Details

  • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.
  • Refunds will be issued to the original form of payment within 7–10 business days of our receiving the returned item.
  • Items marked as Final Sale are not eligible for return or exchange.
  • Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.

OYE reserves the right to refuse returns that do not meet the above criteria or that are received beyond the 30-day return window.

Questions?

For further assistance or inquiries regarding our return policy, please don't hesitate to contact us at:

support@shopoye.co

or give us a call at 202-855-3854

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